Grievance Redressal Policy
Customer satisfaction is our priority. We address concerns promptly, fairly, and transparently.
At True Capital & Advisory Pvt Ltd, customer satisfaction is our priority. We are committed to addressing customer concerns promptly, fairly, and transparently.
How to Raise a Complaint
Customers may submit complaints through the following channels:
2nd Floor, H.No. 2474, Lal Mandir Road, Nikunj Vihar, Arya Nagar, Haridwar, Uttarakhand – 249407
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Complaint Resolution Process
Customers can submit complaints via phone, email, or written communication.
The complaint will be acknowledged within 48 business hours.
Our team will review the complaint and provide a resolution within 7 working days wherever possible.
If the customer is not satisfied with the resolution provided, they may escalate the matter to the respective Bank, NBFC, Insurance Company, or Financial Institution associated with the service.
Customer Commitment
We are committed to:
- Fair and transparent dealings.
- Timely resolution of complaints.
- Protection of customer information.
- Continuous improvement in service quality.